PDI Technologies
Network Operations Analyst II
Remote US · Remote · Full-time · Posted Oct 13, 2026
- Experience
- 3+ years supporting enterprise network environments.
- Education
- Bachelor's degree in Information Technology, Computer Science, Network Engineering, or equivalent experience.
About the job
Supports enterprise network environments by monitoring performance, resolving incidents, leading root-cause analysis, and improving network operations for customers.
What you'll do
- Monitor and support enterprise networks; troubleshoot incidents, outages, and performance issues.
- Lead root-cause analysis and coordinate corrective actions with engineering teams, customers, and internal stakeholders.
- Support implementations, migrations, operational transitions, documentation, and ITSM/ITIL-based incident, problem, and change activities.
What they ask for
- Bachelor's degree in Information Technology, Computer Science, Network Engineering, or equivalent experience.
- 3+ years of experience supporting enterprise network environments.
- Knowledge of TCP/IP, routing and switching, DNS and DHCP, VPN technologies, network monitoring tools, and firewall concepts.
- Experience troubleshooting and resolving network incidents.
Nice to have
- Experience with Fortinet, Cisco Meraki, Palo Alto, Creadlepoint, or AWS networking environments.
- ITIL-based support experience, compliance knowledge such as PCI-DSS, cloud networking experience, or network certifications.
Tools
TCP/IP, DNS, DHCP, VPN, Fortinet, Cisco Meraki, Palo Alto, AWS
AI focus
Embraces AI-enabled tools; no specific AI tasks are stated.
Model-written summary · the original posting is authoritative