Pelico
Customer Operations, Austin
USA +1 · Hybrid · Full-time · Posted Oct 14, 2026
- Location
- USA
Austin - Experience
- 2–10+ years; listed fields include consulting, customer success, solutions, and operations.
About the job
Own enterprise customer relationships and deliver adoption, measurable operational impact, and long-term success using Pelico’s manufacturing orchestration platform.
What you'll do
- Manage customer relationships end to end, driving adoption, ROI, and account expansion.
- Work with senior customer stakeholders to diagnose operational challenges and coordinate with Sales, Product, and Engineering on solutions.
- Use AI tools to analyze customer data, prepare communications and meetings, and identify expansion opportunities; help scale Customer Operations processes.
What they ask for
- 2–10+ years of experience in customer-facing, operational, or analytical roles.
- Track record of taking ownership and delivering results in high-expectation environments.
- Strong problem-solving and communication skills, including the ability to work with senior stakeholders and bridge technical and business perspectives.
- Hands-on experience with AI-assisted workflows and willingness to adopt AI tools.
Nice to have
- Experience in manufacturing, supply chain, or industrial environments.
- Background in consulting, strategy, or highly analytical roles; exposure to data tools or startup/high-growth environments.
Tools
SQL
AI focus
Use AI tools to analyze customer data, draft communications, prepare for stakeholder meetings, and identify expansion signals; the posting also requires hands-on experience with AI-assisted workflows.
Model-written summary · the original posting is authoritative