Pelico
Customer Operations Miami
Miami · Hybrid · Full-time · Posted Aug 31, 2026
- Experience
- 2–10+ years, with experience in customer-facing, operational, or analytical roles (e.g., consulting, customer success, solutions, or operations).
About the job
Own enterprise customer relationships and drive adoption, measurable operational outcomes, ROI, and account growth using Pelico’s manufacturing orchestration platform.
What you'll do
- Manage customer relationships end to end, working with senior stakeholders to improve operations and deliver ROI.
- Identify account expansion opportunities and connect customer needs with product and engineering.
- Help scale Customer Operations and use AI tools to analyze customer data, prepare communications, and identify expansion signals.
What they ask for
- 2–10+ years of experience in customer-facing, operational, or analytical roles.
- Track record of taking ownership and delivering results in high-expectation environments.
- Strong problem-solving, communication, and senior-stakeholder skills.
- Hands-on experience with AI-assisted workflows and willingness to adopt AI tools.
Nice to have
- Experience in manufacturing, supply chain, or industrial environments; or in consulting, strategy, or highly analytical roles.
- Exposure to data tools (SQL, dashboards, etc.) or experience in a startup or high-growth environment.
Tools
SQL
AI focus
Use AI tools and AI-assisted workflows for customer-data analysis, drafting communications, meeting preparation, and identifying expansion signals.
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