Pelico
Customer Operations Seattle
USA +1 · Hybrid · Full-time · Posted Aug 31, 2026
- Location
- USA
Seattle - Experience
- 2–10+ years, across customer-facing, operational, or analytical roles.
About the job
Own enterprise customer relationships and drive adoption, measurable operational outcomes, ROI, and account growth using Pelico’s manufacturing orchestration platform.
What you'll do
- Manage customer relationships end to end, diagnosing operational challenges and delivering measurable improvements and ROI.
- Partner with Sales, Product, and Engineering to grow accounts and ensure the platform reflects customer needs.
- Help scale Customer Operations by turning early deployments into repeatable systems; use AI tools to analyze customer data and support customer work.
What they ask for
- 2–10+ years of experience in customer-facing, operational, or analytical roles.
- Track record of ownership and results in high-expectation environments.
- Strong problem-solving, communication, and senior-stakeholder skills.
- Hands-on experience with AI-assisted workflows and an interest in adopting AI tools.
Nice to have
- Experience in manufacturing, supply chain, or industrial environments; exposure to data tools such as SQL or dashboards.
- Background in consulting, strategy, or highly analytical roles; experience in a startup or high-growth environment.
Tools
SQL
AI focus
Use AI tools and AI-assisted workflows to analyze customer data, draft communications, prepare for stakeholder meetings, identify expansion signals, and work more effectively.
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