Peregrine
Core Client Advocate, Northern California
$110K–$130K
San Francisco, CA +1 · Remote · Full-time · Posted Sep 21, 2026
- Location
- San Francisco, CA
Remote - Experience
- 3–5 years of direct experience supporting customers to adopt technical software solutions.
About the job
Own customer relationships throughout the contract, driving adoption of Peregrine’s software, resolving customer challenges, and supporting retention and growth.
What you'll do
- Support user adoption and long-term customer relationships through feedback, dashboards, metrics, and onsite visits.
- Represent customer needs to engineers and help customers use platform updates, workflows, and features.
- Partner with other teams on customer case studies and success stories; travel onsite to customers 50–60% of the time.
What they ask for
- 3–5 years of direct experience supporting customer adoption of technical software solutions.
- Ability to synthesize user feedback and serve as the first line of support throughout the contract.
- Successful track record of zero churn and positive net revenue retention.
- Excellent relationship-building and communication skills across technical and non-technical audiences; ability to travel ~60% of the time.
Nice to have
- Previous work directly or in a vendor relationship with law enforcement, public safety, or the military (strongly preferred, not required).
- Significant enterprise software experience; startup experience is also a plus.
Pay
$110,000 — $130,000 USD (annual salary)
Model-written summary · the original posting is authoritative