PermitFlow
Enterprise Customer Success Manager
$160K–$210K
New York City, NY · Hybrid · Manager · Full-time · Posted Sep 30, 2026
- Experience
- 5+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations.
About the job
Own strategic enterprise customer relationships, drive adoption and retention, and help scale PermitFlow’s customer success function while shaping AI-powered product solutions.
What you'll do
- Manage enterprise accounts across onboarding, retention, renewals, and expansion; build senior stakeholder relationships and deliver measurable customer value.
- Use customer success metrics and product usage data to identify risks, demonstrate ROI, and improve retention.
- Collaborate on AI-powered solutions and build scalable customer success playbooks, reporting systems, and operational frameworks.
What they ask for
- 5+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations.
- Track record managing enterprise customers with high ACVs ($300K+) and complex requirements.
- Ability to use product usage data to generate actionable insights and demonstrate partnership value and ROI.
- Self-starter who can work through ambiguity in a fast-paced startup environment and consistently use AI to enhance workflows.
Pay
$160K – $210K (base salary)
AI focus
Collaborate with the CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions; use AI to enhance personal workflows.
Model-written summary · the original posting is authoritative