PermitFlow
Enterprise Implementation Manager
$160K–$210K
New York City, NY · Hybrid · Manager · Full-time · Posted Jul 20, 2026
- Experience
- 5+ years
About the job
Owns end-to-end onboarding and launch for PermitFlow’s strategic enterprise accounts, coordinating customers and internal teams to drive adoption and early value.
What you'll do
- Lead complex implementations from post-sale handoff through launch and transition to Customer Success.
- Manage customer communication, project plans, timelines, risks, training, and launch readiness.
- Partner cross-functionally and build scalable onboarding processes, playbooks, and best practices.
What they ask for
- 5+ years leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts.
- Experience owning complex implementations with multiple stakeholders, cross-functional dependencies, and customer-facing timelines.
- Ability to drive adoption and time-to-value, including live training, enablement, and post-launch readiness reviews.
- Strong project management and communication skills; experience in regulated or operationally complex environments.
Pay
$160K – $210K (base salary)
Model-written summary · the original posting is authoritative