PermitFlow
Implementation Specialist
$100K–$130K
New York City, NY · Hybrid · Full-time · Posted Apr 8, 2026
- Experience
- 1-3 years
About the job
Implements PermitFlow for mid-market and enterprise customers, managing onboarding through launch and driving early adoption.
What you'll do
- Own mid-market onboarding and support enterprise implementation workstreams, coordinating with the Implementation Manager.
- Manage customer communication, stakeholder training, onboarding milestones, and early product adoption.
- Coordinate across internal teams, resolve blockers, and document scalable onboarding processes and materials.
What they ask for
- 1-3 years of experience in customer onboarding, implementation, customer success, or a related customer-facing role at a B2B SaaS company.
- Experience managing multi-stakeholder onboarding projects with cross-functional dependencies and customer-facing timelines from kickoff to launch.
- Demonstrated ability to drive adoption and time-to-value through live training and enablement.
- Strong project management and communication skills, including maintaining onboarding trackers and proactively escalating risks.
Pay
$100K – $130K USD base salary
Model-written summary · the original posting is authoritative