PermitFlow
Permit Operations Lead (NYC Hybrid)
$80K–$105K
New York City, NY · Hybrid · Full-time · Posted Dec 2, 2025
- Experience
- 3-5+ years of relevant experience; preferred 2+ years of team leadership experience.
About the job
Leads customer-facing construction permitting operations, overseeing permit applications and approvals while developing team members and improving workflows.
What you'll do
- Serve as customers’ primary contact, reporting permit status, timelines, and requirements.
- Oversee permit applications from researching requirements and preparing submissions through compliance checks and approval follow-up.
- Train and manage junior team members, produce progress reports, and improve operational processes.
What they ask for
- 3-5+ years of relevant experience in construction permitting, project management, or a similar role.
- Strong understanding of permitting processes, regulations, compliance standards, and jurisdictional differences.
- Strong project management, communication, and customer relationship skills.
- Experience in customer success, customer experience, or sales with a demonstrated ability to provide high-quality service.
Nice to have
- Experience managing permitting projects across multiple states or regions.
- 2+ years leading, managing, and mentoring teams.
Pay
USD $80K – $105K base salary
AI focus
Use AI tools and emerging technologies to improve workflows and customer outcomes.
Model-written summary · the original posting is authoritative