PermitFlow
Senior Manager/Director, Customer Success (Enterprise)
$150K–$250K
New York City, NY · Hybrid · Director · Full-time · Posted Jul 30, 2026
- Experience
- 4+ years in Customer Success people leadership and 8+ years in Customer Success.
About the job
Lead and scale PermitFlow’s enterprise Customer Success team, owning account outcomes, retention, expansion, and customer advocacy.
What you'll do
- Lead, mentor, and develop a team of 8 Enterprise Customer Success Managers.
- Own enterprise gross and net retention, adoption, expansion, and renewals across complex accounts.
- Build enterprise engagement strategies and partner with customers and internal teams to improve outcomes and inform product priorities.
What they ask for
- 4+ years in Customer Success people leadership, including managing a team with a retention or revenue target.
- 8+ years in Customer Success, including meaningful enterprise experience with complex, multi-stakeholder accounts.
- Experience managing executive relationships with senior buyers at large organizations.
- Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decisions.
Nice to have
- Experience in startup or high-growth environments.
- Builder’s mindset and bias toward action.
Pay
USD $150K – $250K base salary; equity offered (amount not stated)
Tools
BI dashboards
Model-written summary · the original posting is authoritative