Perplexity
Customer Success Lead
$265K–$320K
San Francisco +1 · Hybrid · Full-time · Posted Oct 29, 2026
- Location
- San Francisco
New York City - Experience
- 10+ years in customer success, account management, or post-sales roles; 5+ years leading CS teams.
About the job
Leads Perplexity’s customer success strategy and team, helping enterprise, SMB, mid-market, and API customers adopt its products and achieve measurable business value while driving retention and expansion.
What you'll do
- Own gross and net revenue retention, renewal forecasting, risk management, and expansion planning with Sales.
- Build and lead customer success coverage, CSM development, playbooks, onboarding, and scaled education programs.
- Partner across teams to support customer adoption, renewals, product changes, and feedback-driven product planning.
What they ask for
- 10+ years in customer success, account management, or post-sales roles at enterprise software companies.
- 5+ years leading customer success teams, with experience hiring, coaching, and developing CSMs.
- Experience owning GRR and NRR targets and building or rebuilding a CS function during rapid growth.
- Strong command of Salesforce, forecasting, and customer health tooling.
Nice to have
- Experience supporting usage-based or API products.
- Experience with both high-touch and scaled or digital coverage models.
Pay
$265K – $320K USD base salary
Tools
Perplexity Computer, API, Salesforce
AI focus
Lead customer adoption of Perplexity’s AI products; develop product fluency to understand workflows and adoption barriers, and use AI and automation where they improve execution.
Model-written summary · the original posting is authoritative