Perplexity
Enterprise Customer Success Manager
$170K–$220K
San Francisco +2 · Manager · Full-time · Posted Oct 6, 2025
- Location
- San Francisco
Austin
New York City - Experience
- 5+ years.
About the job
Executes enterprise customer success strategies by onboarding and training clients, driving adoption and expansion, managing retention, and advocating for client needs.
What you'll do
- Serve as primary contact for enterprise clients; lead onboarding and training.
- Support client growth and expansion, manage retention, and quantify delivered value.
- Track and report KPIs, analyze trends, and collaborate across teams on product development.
What they ask for
- 5+ years in Customer Success or Account Management at scaling tech companies, specifically with enterprise clients.
- Proven record of driving enterprise satisfaction, growth, and retention.
- Strong communication and presentation skills, including engaging C-level executives.
- Proficiency in CRM systems and customer success tool.
Pay
$170-220k (OTE; total pay); $170K – $220K (compensation; base salary plus variable component, exact split not stated)
Tools
CRM systems
AI focus
Work at the forefront of applied LLMs and help develop how AI can redefine customer support.
Model-written summary · the original posting is authoritative