Perplexity
Legal Response Specialist
$100K–$115K
San Francisco +2 · Hybrid · Full-time · Posted Oct 23, 2026
- Location
- San Francisco
Washington D.C.
New York City - Experience
- 5+ years in support, trust and safety, legal or privacy operations, or compliance.
About the job
Handles sensitive legal, privacy, and compliance support tickets by assessing and routing cases, preparing approved responses, and tracking requests through completion.
What you'll do
- Monitor and route sensitive requests, escalating government, court, law enforcement, and legal-threat cases under approved procedures.
- Support routine legal and privacy requests, including data subject requests, using approved guidance and procedures.
- Track cases and deadlines, coordinate with Legal, GRC, and Support Engineering, and help test ticket-routing and AI safeguards.
What they ask for
- 5+ years in support, trust and safety, legal or privacy operations, or compliance.
- Experience handling legal, privacy, or law enforcement requests.
- Working knowledge of GDPR, CCPA, and data subject requests.
- Experience improving support processes with technical teams, including automation and AI safeguards.
Nice to have
- Experience with Intercom, Decagon, Linear, or Kodex.
- Paralegal, privacy, or compliance experience or certification.
Pay
$100K – $115K (USD, base salary)
Tools
Intercom, Decagon, Linear, Kodex, GDPR, CCPA, SOC 2, ISO 27001
AI focus
Works with Support Engineering to test AI bypass rules and other safeguards, and improve support processes involving automation and AI safeguards.
Model-written summary · the original posting is authoritative