Perplexity
Scaled Enterprise Customer Success Manager
$150K–$175K
San Francisco +2 · Hybrid · Manager · Full-time · Posted May 16, 2026
- Location
- San Francisco
Austin
New York City - Experience
- 3+ years
About the job
Drives onboarding, adoption, retention, and expansion for a high-volume portfolio of SMB and Mid-Market customers using scaled, data-informed customer success programs.
What you'll do
- Manage customer relationships across onboarding, adoption, renewals, and expansion, using customer health and usage signals to prioritize engagement.
- Deliver repeatable enablement through onboarding programs, training, webinars, office hours, and digital content.
- Partner with Sales and cross-functional teams to identify growth opportunities, improve customer experience, and enhance scaled customer success programs.
What they ask for
- 3+ years of experience in Customer Success, Account Management, Sales, or related customer-facing roles at scaling technology companies.
- Experience supporting SMB, Mid-Market, or high-volume customer segments.
- Ability to drive adoption, retention, and growth across a book of business.
- Proficiency in CRM systems, customer success platforms, analytics tools, and customer engagement workflows.
Nice to have
- Experience in a SaaS or AI/productivity tooling environment.
Pay
$150K – $175K USD base salary
Model-written summary · the original posting is authoritative