Perplexity
Technical Customer Success Manager, API
$170K–$220K
San Francisco · Hybrid · Manager · Full-time · Posted Sep 11, 2026
- Experience
- 4+ years.
About the job
Own a portfolio of API customers, helping them move from evaluation to production and adoption while improving Perplexity’s customer success programs.
What you'll do
- Manage onboarding, adoption, retention, and expansion, resolving technical questions and tracking customer health.
- Lead customer-facing initiatives such as API migrations, product rollouts, enablement, and incident communications.
- Improve customer success processes and bring customer feedback into product planning.
What they ask for
- 4+ years in customer success, technical account management, solutions engineering, or a related customer-facing role at a technology company.
- Ability to read API documentation, make API requests, interpret responses and errors, and discuss integrations with developers.
- Track record of driving adoption, retention, or growth across a customer portfolio.
- Experience creating or improving a customer program, playbook, or cross-functional process.
Nice to have
- Experience with APIs, developer tools, cloud infrastructure, or usage-based products.
- Familiarity with AI applications, search, retrieval, or agents; working knowledge of Python or SQL.
Pay
$170K – $220K (base salary)
Tools
API, Python, SQL
AI focus
Support customers building AI products and applications, including work involving search, retrieval, agents, and API integrations.
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