Persona
Customer Operations Manager
$120K–$160K
San Francisco · Hybrid · Manager · Full-time · Posted Jul 2, 2026
- Experience
- Minimum 5+ years in Go-To-Market operations, strategy, or business consulting in a SaaS company.
About the job
Build and scale Persona’s post-sales operations by improving customer lifecycle processes, tools, programs, and reporting.
What you'll do
- Define customer lifecycle processes, touchpoints, engagement methods, and playbooks with Post-Sales leadership.
- Evaluate and implement tools, automation, and process improvements to increase team efficiency and scalability.
- Build leadership reporting on customer adoption, sentiment, advocacy, renewals, expansions, and churn; support training and cross-functional initiatives.
What they ask for
- 5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company.
- Deep understanding of Customer Success concepts, metrics, processes, and best practices.
- Track record contributing to strategic improvements and managing their end-to-end deployment.
- Comfort analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools.
Nice to have
- Direct experience in a Customer Success or Solutions Engineering role.
Pay
$120K – $160K USD base salary
Tools
Excel, Salesforce, SQL, Looker, Tableau
Model-written summary · the original posting is authoritative