Persona
GTM Systems & Operations Manager
$120K–$160K
San Francisco · Hybrid · Manager · Full-time · Posted Sep 10, 2026
- Experience
- At least five years in GTM operations, customer operations, revenue operations, strategy, or business consulting within a SaaS environment.
About the job
Build and scale the systems, processes, automation, and reporting that support customer-facing teams across the customer lifecycle.
What you'll do
- Design and implement customer lifecycle processes, from onboarding and engagement through renewals, expansion, and churn prevention.
- Guide Salesforce and GTM systems design; develop and evaluate AI and automation solutions for Post-Sales work.
- Define customer metrics and lead operational initiatives through testing, rollout, adoption, and ongoing ownership.
What they ask for
- At least five years of experience in GTM operations, customer operations, revenue operations, strategy, or business consulting within a SaaS environment.
- Experience owning systems, processes, and cross-functional initiatives from concept through implementation and adoption.
- Strong knowledge of Customer Success strategies, lifecycle processes, and metrics.
- Solid understanding of Salesforce architecture, including objects, relationships, Flow automation, validation rules, permissions, integrations, and reporting.
Nice to have
- Direct experience in Customer Success or Solutions Engineering.
Pay
$120K – $160K base salary
Tools
Salesforce, APIs
AI focus
Identify and implement AI and automation opportunities for customer operations; prototype and evaluate AI-enabled solutions, assess outputs and reliability, and determine when to use AI, conventional automation, or specialist support.
Model-written summary · the original posting is authoritative