Phoebe
Product Deployment & Operations
New York City · On-site · Full-time · Posted Apr 27, 2026
- Experience
- 1–5 years; experience may be in consulting, banking, operations, technical implementation, or another high-intensity environment.
About the job
Own customer deployments of Phoebe, guiding home care and home health agencies from kickoff through launch and meaningful use while improving the deployment process.
What you'll do
- Lead onboarding, workflow discovery, team training, and customer activation.
- Track readiness, blockers, risks, and adoption; partner with Product, Engineering, Sales, and Support to resolve issues.
- Turn customer feedback into product input, documentation, playbooks, and more repeatable deployment processes.
What they ask for
- 1–5 years of experience in consulting, banking, operations, technical implementation, or another high-intensity environment.
- Strong ownership, urgency, and follow-through.
- Ability to understand operational workflows and turn them into clear plans; strong customer presence and written communication.
- Comfort working cross-functionally with Product and Engineering, using data and feedback to assess risk, and navigating ambiguity.
AI focus
Deploy Phoebe, an AI teammate for home care and home health agencies, into customer scheduling workflows; no other AI responsibilities are stated.
Model-written summary · the original posting is authoritative