Phonely
Customer Success Representative
$60K–$90K
San Francisco, California · On-site · Full-time · Posted Apr 14, 2026
- Experience
- 1–3 years in a customer-facing role.
About the job
Own onboarding and ongoing support for SMB and mid-market customers using Phonely’s conversational voice AI platform.
What you'll do
- Onboard customers, run product demos and training, and support them through live deployment.
- Monitor account health, troubleshoot issues, manage support requests, and escalate to engineering when needed.
- Maintain customer relationships, share feedback with the team, track onboarding metrics, and collaborate on handoffs and upsell opportunities.
What they ask for
- 1–3 years in a customer-facing role, such as customer success, account management, or support.
- Strong written and verbal communication skills.
- Able to learn technical products quickly and explain them to non-technical people.
- Organized, proactive, able to manage multiple accounts, and shows high ownership.
Nice to have
- Experience in SaaS, AI, or telecommunications.
- Familiarity with APIs, webhooks, or integration workflows; experience running demos or onboarding sessions is also noted.
Pay
$60K – $90K USD base salary
Tools
APIs, webhooks
AI focus
Supports customers using conversational voice AI agents for phone workflows, including lead qualification, appointment booking, call routing, and resolving customer conversations.
Model-written summary · the original posting is authoritative