Phonely
Technical Customer Success Manager
$100K–$150K
San Francisco, California · On-site · Manager · Full-time · Posted Aug 29, 2026
- Experience
- 2+ years in project management, technical account management, or implementation.
About the job
Own customer deployments from onboarding through production and expansion, coordinating customers, engineering, and product teams while guiding technical implementations and customer outcomes.
What you'll do
- Manage customer deployments end-to-end, including scope, timelines, dependencies, and stakeholders.
- Lead technical onboarding, configure API and webhook integrations, and validate workflows before go-live.
- Track account health and adoption, identify expansion opportunities, and convey customer feedback to product teams.
What they ask for
- 2+ years in project management, technical account management, or implementation.
- Experience owning complex, multi-stakeholder projects and delivering outcomes against timelines.
- Technical fluency with APIs, webhooks, and cloud tools at a conceptual and configuration level.
- Excellent written and verbal communication.
Nice to have
- Experience at a SaaS, AI, or developer-tools company.
- Background in solutions engineering, technical consulting, or implementation.
Pay
$100K – $150K (base salary)
Tools
APIs, webhooks
AI focus
Supports customer deployments and use cases for conversational voice AI agents, including prototyping and validating new use cases.
Model-written summary · the original posting is authoritative