PhysicsX
Platform Support Engineer
New York +1 · Full-time · Posted Oct 22, 2026
- Location
- New York
New York, New York, United States
About the job
Serves as the first technical responder for platform users, investigating and resolving issues or coordinating escalations across engineering teams.
What you'll do
- Triage incidents, investigate issues across the product, platform, infrastructure, and customer environments, and resolve or escalate with a documented diagnosis.
- Debug platform deployments using Kubernetes, Linux, cloud fundamentals, monitoring, and GitOps workflows.
- Communicate incident updates, guide customers, and build runbooks and repeatable support processes.
What they ask for
- Clear communication with non-technical stakeholders, including during incidents and remote troubleshooting.
- Sound triage and escalation judgment, including distinguishing product defects from deployment or customer-side issues.
- Working Kubernetes familiarity and strong Linux troubleshooting fundamentals.
- GitOps mindset and cloud fundamentals, including networking, compute, storage, IAM, and interpreting logs, metrics, and alerts.
Nice to have
- Experience with structured support or incident management, including severity classification or post-incident reviews.
- Hands-on Argo CD, Helm, Docker, or YAML troubleshooting; deeper EKS/AKS experience; or experience with SaaS, VPC, and air-gapped deployments.
Tools
Kubernetes, Argo CD, Docker, Helm, Prometheus, Linear, Slack, Zendesk
Model-written summary · the original posting is authoritative