Plaid
People Operations Manager
$163K–$221K
San Francisco HQ · Hybrid · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 7+ years in People Operations.
About the job
Leads Plaid’s People Operations team and redesigns employee lifecycle, case management, compliance, and immigration processes for AI and automation.
What you'll do
- Own the People Operations strategy and redesign core employee processes using AI and automation.
- Manage and develop three direct reports, shifting work toward process design, quality control, and exception handling.
- Oversee reliable, compliant operations and partner across Finance, Tech Ops, People Systems, and HR Business Partners.
What they ask for
- 7+ years in People Operations, including managing a People Operations team and setting People Operations strategy.
- Experience implementing tools that improved People Operations efficiency, with measurable results.
- Direct, hands-on experience with Workday, including configuring workflows, documenting processes, and working with data.
- Track record partnering with Finance, Tech Ops, People Technology, and HR Business Partners.
Nice to have
- Hands-on experience using AI tools at work; experience building automations, AI agents, or no-code workflows.
- Experience managing a specialist or working with outside counsel on U.S. immigration matters.
Pay
$163.2K – $220.8K (base salary)
Tools
Workday, AI assistant, ticketing, knowledge management systems, workflow automation
AI focus
Redesign People Operations for an AI-first model, using AI and automation for routine work and expanding AI assistant, ticketing, and knowledge management capabilities.
Model-written summary · the original posting is authoritative