Plaid
Product Operations Specialist
$131K–$163K
San Francisco HQ +1 · Hybrid · Full-time · Posted Oct 3, 2026
- Location
- San Francisco HQ
New York City Office
About the job
Own product operations for Plaid products, preparing customer-facing teams for launches and channeling customer feedback to Product and Engineering.
What you'll do
- Identify and resolve documentation, tooling, and process gaps ahead of product launches; define support strategies from testing through general availability.
- Create guides, troubleshooting workflows, and training materials for customer-facing teams.
- Analyze customer feedback and operational data to inform product roadmaps and improve cross-functional workflows.
What they ask for
- Write clear, structured documentation for technical partners and senior decision-makers.
- Use SQL independently to pull, join, and analyze operational metrics.
- Have customer-facing technical experience in technical support, solutions engineering, implementation, or product enablement, serving as a trusted advisor.
- Work independently in ambiguous environments and influence cross-functional partners using data and clear reasoning.
Pay
$130,800 – $163,200 (base salary)
Tools
SQL
Model-written summary · the original posting is authoritative