Plaid
Social Community Manager
$114K–$130K
New York City Office · Hybrid · Manager · Full-time · Posted Oct 6, 2026
- Experience
- 3–5 years of in-house B2B social-channel management experience.
About the job
Manages Plaid’s social communities, builds customer and developer advocacy, and supports brand storytelling across social platforms.
What you'll do
- Manage daily engagement and community-building across LinkedIn, X, Instagram, YouTube, and Reddit; monitor conversations and escalate sensitive issues.
- Define Plaid’s social voice and support community-facing content and campaigns with the Brand, content, and design teams.
- Track engagement metrics and contribute to regular reporting.
What they ask for
- 3–5 years of in-house experience managing B2B social channels, including community-building and customer advocacy.
- Working knowledge of LinkedIn, X, Instagram, YouTube, and Reddit, including each platform’s culture and etiquette.
- Strong, adaptable writing skills and sound judgment about when to respond or escalate.
- Strong organizational skills and ability to manage multiple platforms and stakeholders.
Pay
$114K – $129.6K (base salary)
Tools
LinkedIn, X, Instagram, YouTube, Reddit
Model-written summary · the original posting is authoritative