Plaid
Technical Account Manager - Enterprise
$135K–$197K
San Francisco HQ +3 · Hybrid · Manager · Full-time · Posted Oct 15, 2026
- Location
- San Francisco HQ
Seattle Office
Raleigh Office
New York City Office - Experience
- 10+ years
About the job
Own the post-sales technical strategy and long-term success of enterprise customers using Plaid, driving adoption, resolving escalations, and relaying customer feedback to product teams.
What you'll do
- Guide enterprise customers on technical strategy, integrations, product adoption, and measurable outcomes.
- Coordinate technical roadmaps and account goals with customers, account managers, and cross-functional teams.
- Handle escalations and translate customer feedback into product insights.
What they ask for
- 10+ years of experience in client-facing, technology-focused roles combining business expertise and technical acumen.
- Ability to manage complex customer relationships and develop technical strategies that drive adoption and measurable business outcomes.
- Strong foundation in APIs, databases, system infrastructure, and architecture.
- Strong communication, project management, troubleshooting, and stakeholder-influence skills.
Nice to have
- Enterprise customer experience strongly preferred.
- Experience with Postman, SQL, and monitoring/logging platforms is a plus.
Pay
$135,192 – $196,800 (base salary)
Tools
APIs, databases, system infrastructure, architecture, Postman, SQL, monitoring/logging platforms
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