Plaid
Technical Support Engineer
San Francisco HQ +2 · Remote · Full-time · Posted Oct 6, 2026
- Location
- San Francisco HQ
Remote United States
Seattle Office - Experience
- 2+ years in a customer-facing role; 6+ months working with REST APIs, SQL, CSS, HTML, and Javascript or Python.
About the job
Resolves customer technical issues with Plaid integrations, coordinating with internal teams from initial report through resolution.
What you'll do
- Respond to 10–12 customer tickets per day via Zendesk and troubleshoot or escalate issues.
- Manage issue resolution and communicate with customers and internal stakeholders.
- Contribute to projects that improve tools, documentation, and processes.
What they ask for
- 2+ years of experience in a customer-facing role.
- 6+ months of experience working with REST APIs, SQL, CSS, HTML, and a coding language (Javascript or Python).
- Knowledge of ticketing systems and tools (e.g. Zendesk, Jira) and data visualizations (e.g. Mode).
- Based in the Pacific Time Zone (PST/PDT) and able to work Pacific Time business hours.
Nice to have
- 6+ months of experience supporting technical projects and/or process improvement.
Tools
Zendesk, Jira, Mode, REST APIs, SQL, CSS, HTML, Javascript or Python
Model-written summary · the original posting is authoritative