PlanetScale
Customer Support Engineer
$150K–$200K
US +1 · Remote · Full-time · Posted Sep 23, 2026
- Location
- US
Remote - US
About the job
Supports PlanetScale customers and developers by troubleshooting platform issues, explaining database workflows, and improving support materials and product processes.
What you'll do
- Respond to and resolve customer issues across support tickets, Slack, public discussions, and other channels.
- Help customers use PlanetScale, including with queries, schema changes, application behavior, connectivity, and production workflows.
- Improve documentation and support processes, and work with Engineering to address product gaps and recurring customer friction.
What they ask for
- Experience supporting production applications, databases, developer tools, infrastructure, or other technical products.
- Working knowledge of SQL; MySQL and/or PostgreSQL experience preferred.
- Programming experience and ability to read unfamiliar code; experience with application frameworks, ORMs, database connectors, or deployment patterns.
- Strong debugging, communication, and customer empathy skills.
Nice to have
- Experience in a remote organization, with cloud platforms such as AWS, GCP, or Azure, or with monitoring and observability tools.
- Experience building support processes, documentation systems, or teams from an early stage.
Pay
$150,000 - $200,000 USD base salary
Tools
SQL, MySQL, PostgreSQL, AWS, GCP, Azure
Model-written summary · the original posting is authoritative