Planhat
Customer Success Manager
$110K–$150K
Los Angeles · On-site · Manager · Full-time · Posted Jun 4, 2026
- Experience
- Minimum 3–5 years in a high-performance environment, or prior experience as a CS leader.
About the job
Manage customer relationships from onboarding through renewal and expansion, driving adoption, measurable outcomes, retention, and net revenue retention (NRR).
What you'll do
- Own commercial outcomes across the customer lifecycle, including retention and expansion.
- Track customer progress toward revenue expansion or operational-efficiency outcomes; use customer signals to find expansion opportunities and mitigate churn.
- Share customer insights to inform product roadmap priorities and commercial strategy.
What they ask for
- Strong business acumen and ability to engage senior stakeholders on business metrics and strategy.
- Ability to take initiative, adapt, and own customer outcomes.
- Commercial focus, with an emphasis on revenue and measurable business outcomes.
Nice to have
- Experience in management consulting, a fast-growth startup, or as a customer success leader.
- Track record of achievement in competitive sports, academics, or other arenas.
Pay
$110,000 - $150,000 per year (USD, OTE salary)
AI focus
The role calls for curiosity about AI and technology, including how they can improve decisions and ways of working; no specific AI implementation duties are stated.
Model-written summary · the original posting is authoritative