Planhat
Customer Success Manager New York
$100K–$150K
New York · On-site · Manager · Full-time · Posted Jul 16, 2026
- Experience
- Minimum 3–5 years in high-performance environments, or prior experience as a CS leader.
About the job
Own customer relationships from onboarding through renewal and expansion, driving product adoption, retention, and measurable commercial outcomes.
What you'll do
- Manage customers end to end, driving retention, expansion, and net revenue retention (NRR).
- Track customer outcomes and use usage, engagement, and health data to identify expansion opportunities and reduce churn risks.
- Share customer insights to inform product roadmap priorities and go-to-market strategy.
What they ask for
- Strong business acumen and ability to engage senior stakeholders on revenue and business outcomes.
- Ability to take initiative, adapt, and own customer outcomes with autonomy and accountability.
- Genuine curiosity about AI and the SaaS landscape.
Nice to have
- 3–5 years in a high-performance environment such as management consulting or a fast-growth startup, or prior experience as a CS leader.
- Track record of achievement in competitive sports, academics, or other arenas.
Pay
$100,000 - $150,000 per year (USD, OTE salary range; not specified as base salary or total pay)
AI focus
Apply curiosity about AI and technology to find leverage, improve decisions, and shape new ways of working.
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