Planhat
Deployment Strategy Operations Lead | Americas
$100K–$160K
New York · On-site · Full-time · Posted Aug 21, 2026
About the job
Owns the design, operationalization, adoption, measurement, and improvement of post-sales programs and workflows across commercial teams.
What you'll do
- Design and improve strategic post-sales programs and translate Customer Success methodology into repeatable processes with clear ownership and success metrics.
- Build programs into CRM workflows and automation, and drive consistent team adoption in partnership with the GTM Systems Lead.
- Define and own Customer Success analytics and reporting, using performance and adoption data to improve programs.
Pay
$100,000 - $160,000 per year (base salary)
Tools
CRM
AI focus
Use AI tools and automation to speed up work, reduce manual effort, rethink processes, and support AI use case rollouts.
Model-written summary · the original posting is authoritative