Planhat
Senior Customer Success Manager
$150K–$185K
Los Angeles · On-site · Manager · Full-time · Posted Oct 15, 2026
- Experience
- Minimum 5+ years in high-performance environments, including management consulting, enterprise sales, or a fast-growth startup.
About the job
Own commercial outcomes for a portfolio of enterprise customers, driving retention, revenue expansion, product adoption, and measurable customer results.
What you'll do
- Manage strategic enterprise accounts to grow revenue and maximize net revenue retention (NRR), while identifying expansion opportunities and mitigating churn risks.
- Drive product adoption and measurable customer outcomes, tracking progress against revenue expansion or operational-efficiency goals.
- Inform product and go-to-market strategy through customer engagement, and mentor junior customer success managers.
What they ask for
- At least 5 years in a high-performance environment such as management consulting, enterprise sales, or a fast-growth startup.
- Proven track record managing a portfolio of enterprise customers.
- Strong business acumen and ability to engage senior enterprise stakeholders on business metrics and strategy.
Nice to have
- Genuine curiosity about AI and the SaaS landscape.
- Track record in competitive sports, academics, or other arenas demonstrating high achievement.
Pay
$150,000 - $185,000 per year (USD), OTE (base + variable) salary range
Tools
AI, SaaS
AI focus
The posting asks for curiosity about how AI can create leverage, improve decisions, and shape new ways of working; it does not specify AI implementation work.
Model-written summary · the original posting is authoritative