Planhat
Senior Customer Success Manager
$120K–$170K
New York · On-site · Manager · Full-time · Posted Oct 28, 2026
- Experience
- Minimum 5+ years; examples include management consulting, enterprise sales, or a fast-growth startup.
About the job
Own commercial outcomes for strategic enterprise customers by driving retention, revenue expansion, measurable customer results, and product adoption.
What you'll do
- Manage an enterprise customer portfolio, maximizing retention and net revenue retention (NRR) while identifying expansion opportunities and mitigating churn.
- Align customer strategies to revenue growth or operational efficiency, track results, and drive product adoption across complex accounts.
- Share enterprise customer insights with product and go-to-market teams, and mentor junior customer success managers.
What they ask for
- At least 5 years in high-performance environments such as management consulting, enterprise sales, or a fast-growth startup.
- Proven experience managing a portfolio of enterprise customers.
- Strong business acumen and ability to engage senior enterprise stakeholders on business metrics and outcomes.
Nice to have
- Genuine curiosity about AI and the SaaS landscape.
- Track record of achievement in competitive sports, academics, or other arenas.
Pay
USD 120,000 - USD 170,000 per year (OTE: base + variable salary)
Tools
AI, SaaS
AI focus
The role calls for curiosity about how AI can create leverage, improve decisions, and shape new ways of working.
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