Pliant
Customer Support Specialist *remote* (m/f/d)
United States (Remote) · Remote · Full-time · Posted Jul 7, 2026
- Experience
- 2+ years in B2B Customer Support, Operations, or Fintech.
About the job
Owns customer issues for Pliant’s B2B payments platform, investigating financial and technical problems and coordinating solutions across teams.
What you'll do
- Resolve customer issues end-to-end, investigate root causes, and share findings with Engineering.
- Triage AML/KYC alerts and fraud flags, coordinating with Compliance, Sales, Product, and Risk on service recovery.
- Troubleshoot integrations and client configurations, document bugs, and improve support processes and SOPs.
What they ask for
- 2+ years of experience in B2B Customer Support, Operations, or Fintech.
- Experience with CRM tools and back-office admin panels; comfort with APIs and accounting integrations.
- Understanding of basic financial concepts, including Credit Lines, KYC, and AML.
- Exceptional written and verbal communication skills; willingness to work West Coast hours and provide rare public-holiday coverage.
Tools
HubSpot, Zendesk, Salesforce, DATEV, Xero, APIs
AI focus
The company uses Ashby AI Criteria to assist with reviewing resumes against job qualifications; people make all final hiring decisions.
Model-written summary · the original posting is authoritative