Plural
Customer Success Manager
$150K–$200K
New York · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 4–7 years; Customer Success, Technical Account Management, or post-sales solutions roles.
About the job
Own enterprise customer relationships for Plural, driving product adoption, renewals, retention, and account expansion while helping build the Customer Success function.
What you'll do
- Manage strategic enterprise accounts from kickoff through renewal and expansion, with responsibility for gross retention and NDR.
- Partner with Forward Deployed Engineers, Sales, Product, and Engineering to deliver outcomes, identify expansion opportunities, and relay customer feedback.
- Develop CS processes and tools, including playbooks, health scoring, and onboarding.
What they ask for
- 4–7 years in Customer Success, Technical Account Management, or post-sales solutions at a B2B SaaS company.
- Track record owning enterprise accounts and meeting retention and expansion targets.
- Experience with technical buyers in DevOps, platform engineering, SRE, or cloud infrastructure.
- Commercial skills, including navigating procurement, security reviews, and renewal cycles at large regulated enterprises.
Nice to have
- Early-stage startup experience, exposure to AI/agent products, or experience in regulated industries.
Pay
$150,000 - $200,000 USD base salary
Tools
Terraform
AI focus
The company’s product uses AI agents to investigate alerts, remediate CVEs, automate infrastructure upgrades, and close tickets; exposure to AI/agent products is a bonus for the role.
Model-written summary · the original posting is authoritative