PointClickCare
US- Sr. Solutions Analyst (TAM- Clinical)
$65K–$72K
Remote, USA · Remote · Senior · Full-time · Posted Sep 25, 2026
- Experience
- 1–2 years practical experience supporting and troubleshooting web-based software applications; PointClickCare experience and relevant healthcare-facility experience are required, with no years specified.
- Education
- Bachelor’s degree or post-secondary schooling preferred.
About the job
Supports customers using PointClickCare’s cloud-based healthcare software by troubleshooting complex technical issues and resolving questions about application administration, configuration, and use.
What you'll do
- Resolve complex customer issues through log analysis, research, and problem recreation, working independently and across teams.
- Document and resolve customer problems across phone, email, chat, and web portal; create and update knowledge-base content.
- Support and mentor team members, while meeting service guidelines and working rotating weekday shifts from 8 a.m. to 8 p.m. EST, with occasional scheduled overtime.
What they ask for
- Experience using/supporting the PointClickCare application.
- 1–2 years of practical experience supporting and troubleshooting web-based software applications.
- Experience using diagnostic tools to resolve customer issues.
- Experience in Care Delivery, Care Coordination, Business Intelligence, or Financial Performance in a Skilled Nursing, Senior Living, Home Health, or Acute Care facility.
Nice to have
- Bachelor’s degree or post-secondary schooling.
- RCA certification.
Pay
USD 65,000–72,000 per year (base salary)
Tools
PointClickCare, SaaS, KCS
AI focus
The company uses AI tools to assist with candidate screening and assessment; no AI duties are specified for this role.
Model-written summary · the original posting is authoritative