PointOne
Customer Success Manager
$90K–$150K
New York City · On-site · Manager · Full-time · Posted Feb 3, 2026
- Experience
- 0–3 years in a customer-facing role.
About the job
Serve as the primary contact for law firm customers, driving adoption and retention while building PointOne’s customer success function.
What you'll do
- Manage pilots, onboarding, training, customer support, and issue resolution with engineering.
- Build customer relationships, monitor account health, and identify pain points, usage gaps, and upsell opportunities.
- Gather customer feedback, track customer metrics, and develop customer success playbooks and processes.
What they ask for
- 0–3 years of experience in a customer-facing role.
- Excellent communication and problem-solving skills.
- Experience working with product and engineering teams to represent the customer voice.
- Interest in AI and the future of professional services.
Nice to have
- Previous customer service experience.
Pay
$90K – $150K (base salary)
AI focus
The role supports customers using PointOne’s AI-powered timekeeper; an interest in AI is requested.
Model-written summary · the original posting is authoritative