Polymarket
Head of Retention
$250K–$300K
New York · On-site · Director · Full-time · Posted Oct 22, 2026
- Experience
- 10 or more years in retention, lifecycle, or CRM; at least 5 years leading teams, including direct experience managing managers.
About the job
Build and lead Polymarket’s retention organization, improving active-trader retention and lifetime value through lifecycle programs, analytics, incentives, and cross-functional planning.
What you'll do
- Build the retention function, including lifecycle, CRM operations, analytics, and incentives; establish its structure and operating model.
- Own 30-, 90-, and 180-day active-trader retention and LTV KPIs, reporting cohort performance, churn signals, and incentive ROI to executives.
- Set the retention incentive budget with Finance and coordinate retention plans, tooling, messaging rules, and compliance guardrails across teams.
What they ask for
- 10 or more years in retention, lifecycle, or CRM, including at least 5 years leading teams and direct experience managing managers.
- Track record building or scaling retention at a high-churn consumer business.
- Experience owning an incentive or retention budget with ROI accountability, including presenting incrementality results to Finance and executives.
- Experience leading in a regulated industry, with working knowledge of compliance constraints on user communications and promotions.
Nice to have
- Direct background in sports betting or prediction markets.
- Experience in a CFTC-regulated or similarly regulated environment.
Pay
$250K – $300K (base salary)
Tools
Braze, Customer.io, Amplitude
Model-written summary · the original posting is authoritative