Pomelo Care
Manager, Outreach and Engagement
$90K–$115K
United States · Remote · Manager · Full-time · Posted Sep 10, 2026
- Education
- Bachelor's degree in healthcare management, public health, or a related field.
About the job
Manages and coaches outreach specialists to improve patient enrollment and activation through effective outreach, performance monitoring, and process improvement.
What you'll do
- Lead, train, and coach outreach specialists to achieve enrollment KPIs.
- Analyze outreach metrics, audit calls, and evaluate performance to improve enrollment and CAC.
- Manage schedules, documentation, and outreach processes while ensuring compliance with regulations.
What they ask for
- Bachelor's degree in healthcare management, public health, or a related field.
- Proven healthcare management experience, specifically in outbound calling and proactive outreach.
- Strong knowledge of Medicaid policies, procedures, and value-based care.
- Demonstrated team leadership and proficiency in data analysis and reporting.
Nice to have
- Fluency in spoken and written Spanish.
- Experience in a fast-paced startup environment.
Pay
$90,000-$115,000 USD base salary
Tools
healthcare software systems, customer relationship management (CRM) tools
Model-written summary · the original posting is authoritative