Pomelo Care
Outreach Training and Program Manager
$90K–$115K
United States · Remote · Manager · Full-time · Posted Oct 9, 2026
- Education
- Bachelor's degree in education, healthcare, or a related field.
About the job
Co-lead training, quality assurance, and operations for outreach specialists while supporting patient inquiries and outreach.
What you'll do
- Train and manage onboarding for new outreach hires, including training sessions, shadowing, schedules, and performance milestones.
- Listen to and score new-hire calls, providing actionable feedback and overseeing onboarding quality assurance.
- Handle administrative operations and patient outreach, including eligibility checks, inbound calls, and as-needed outbound calls and digital outreach.
What they ask for
- Experience in training, quality assurance, and performance management, preferably in healthcare or a call center.
- Demonstrated ability to lead training, shadowing, and coaching sessions.
- Experience with call scoring, performance metrics, and administrative logistics.
- Bachelor's degree in education, healthcare, or a related field; able to work some evenings and weekends.
Nice to have
- Experience in a fast-paced startup; NBC-HWC certification; or Spanish fluency.
- Ability to scope and tackle ambiguous problems.
Pay
$90,000-$115,000 USD base salary
Model-written summary · the original posting is authoritative