Popcorn
CX Specialist (US)
Remote (United States, Canada, Mexico, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela) · Full-time · Posted Aug 20, 2026
- Experience
- 1–4 years in customer support, customer success, or a related role.
About the job
Supports Popcorn customers throughout activation and ongoing use, resolves issues, and helps improve support processes and the product experience.
What you'll do
- Provide frontline support across channels, resolve customer issues, and escalate when needed.
- Develop support playbooks, processes, and standards as the team grows.
- Identify patterns in tickets and work with product and engineering to improve the product, including through AI, automation, and self-service.
What they ask for
- 1–4 years in customer support, customer success, or a related role at a product-driven company.
- Experience supporting customers via chat, email, or Intercom.
- Excellent written communication; clear, empathetic, and human.
- Ability to utilize AI in everyday work.
Nice to have
- Experience with technical software products.
Tools
Intercom
AI focus
Use AI in everyday work and help scale support through AI, automation, and self-service.
Model-written summary · the original posting is authoritative