Popl
Customer Success Manager
$100K–$150K
United States · Remote · Manager · Full-time · Posted Aug 27, 2026
- Experience
- 3+ years in customer success, account management, or a similar customer-facing role.
About the job
Manages mid-market customer accounts to support onboarding, product adoption, customer outcomes, retention, and expansion.
What you'll do
- Lead onboarding, training, health monitoring, and business reviews for mid-market customers.
- Support renewals and expansion opportunities while advocating for customer needs across internal teams.
- Help create and standardize customer success practices.
What they ask for
- 3+ years in customer success, account management, or a similar customer-facing role.
- Background in SaaS or technology and experience managing accounts ranging from $10K-$100K ARR.
- Strong communication, relationship-building, problem-solving, and prioritization skills.
- Comfort using data to track customer health and success, and with QBRs/ABRs, health checks, and account mapping.
Nice to have
- Experience with mid-market customers.
- Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.
Pay
$100K – $150K (base salary); 30% Variable Compensation Tied to Customer Retention and Growth Metrics (variable compensation; no currency amount stated)
Tools
Salesforce, HubSpot
Model-written summary · the original posting is authoritative