PostHog
Technical Customer Success Manager - Americas
Remote · Remote · Manager · Full-time · Posted Jun 26, 2026
About the job
Manage relationships and technical success for a portfolio of larger PostHog customers, focusing on retention, product adoption, and early intervention when customer health declines.
What you'll do
- Build customer relationships, relay feedback internally, and respond to customer messages, tickets, and emails.
- Investigate and troubleshoot technical issues, advise on configuration, and help customers use PostHog effectively.
- Monitor product usage and revenue data, manage escalations and renewals, and act early to protect retention.
What they ask for
- Comfort working with code and troubleshooting customer issues across PostHog products.
- Understanding of how product teams collaborate and ship features.
- Strong customer focus and ability to remove blockers to effective product use.
- Ability to manage a portfolio of around 40 customers with differentiated support.
Nice to have
- Experience with developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.
- Previous Pre-sales or Technical Account Manager experience.
Tools
PostHog, product analytics, session replay, feature flags, A/B testing, data warehouses, data pipelines
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