Profound
Manager, Implementation
$135K–$210K
New York, New York +1 · On-site · Manager · Full-time · Posted Jul 14, 2026
- Location
- New York, New York
San Francisco, California - Experience
- 5+ years in customer success, onboarding, implementation, or customer education; includes some experience directly managing or mentoring others.
About the job
Leads the design and delivery of scaled onboarding for Scaled and Mid-Market customers, building the program and hiring and managing the team that runs it.
What you'll do
- Design scalable onboarding curriculum, sessions, and enablement materials.
- Recruit, train, coach, and manage Implementation Specialists; track onboarding quality and performance.
- Ensure customer setup and configuration, and share recurring issues and product gaps with internal teams.
What they ask for
- 5+ years in customer success, onboarding, implementation, or customer education.
- Some direct experience managing or mentoring others.
- Experience building playbooks, systems, or training programs to educate customers at scale.
- Uses AI tools to transform workflows, increase leverage, and improve efficiency.
Pay
$150,000 to $200,000 USD base salary; $135K – $210K (compensation; base or total pay not specified)
AI focus
Uses AI tools to transform workflows, increase leverage, and drive efficiency gains; the company’s platform includes AI agents for marketing tasks.
Model-written summary · the original posting is authoritative