Profound
Manager, Mid-Market Account Management
$130K–$195K
New York, New York +1 · On-site · Manager · Full-time · Posted Feb 28, 2026
- Location
- New York, New York
San Francisco, California - Experience
- 4 or more years of SaaS experience, including at least 1 to 2 years directly managing a quota-carrying team.
About the job
Leads and develops a mid-market account management team responsible for customer renewals, expansion revenue, and long-term account growth.
What you'll do
- Coach and manage Mid-Market Account Managers, setting and tracking renewal, cross-sell, and upsell targets.
- Own team performance for renewals, net revenue retention, and expansion; oversee pipeline reviews, deal strategy, and forecasting.
- Build scalable account-management playbooks and training, and partner cross-functionally to improve customer experience and team processes.
What they ask for
- At least 4 years of SaaS experience in account management, customer success, or expansion sales.
- At least 1 to 2 years directly managing a quota-carrying team.
- Proven record of building and leading teams that meet or exceed mid-market or commercial renewal and expansion targets.
- Experience with consultative selling, forecasting, pipeline discipline, and CRM tools.
Pay
USD $130,000 to $195,000 base salary before commission; USD $130K – $195K base salary
Tools
CRM
Model-written summary · the original posting is authoritative