Profound
Manager, Strategic Engagement
$135K–$260K
New York, New York · On-site · Manager · Full-time · Posted Aug 25, 2026
- Experience
- 7 or more years in customer success, account management, or consulting, including at least 2 years directly managing and developing a team.
About the job
Leads and develops a team of senior Engagement Managers serving Profound’s most complex strategic customers, setting engagement practices and driving customer outcomes, retention, adoption, and expansion.
What you'll do
- Lead, coach, recruit, and develop senior Engagement Managers, building a high-performance team.
- Own team-level retention, adoption, and expansion metrics; oversee customer health and handle high-priority escalations.
- Develop engagement methods and collaborate with Sales, Account Management, Product, and Engineering on customer strategy and feedback.
What they ask for
- 7 or more years of experience in customer success, account management, or consulting, including at least 2 years directly managing and developing a team.
- Experience owning or overseeing strategic, enterprise-level customer relationships with executive sponsors, multiple stakeholders, and significant revenue concentration.
- Proven track record of building and scaling customer-facing teams that deliver measurable business outcomes.
- Experience designing and implementing scalable processes and performance frameworks.
Nice to have
- Experience in the search or marketing industry.
Pay
USD $195,000 to $260,000 base salary (before variable compensation); USD $135K – $210K total pay (compensation)
Tools
AI search, large language models
AI focus
Build expertise in AI search and how large language models shape the market; guide strategic customers as they navigate AI search.
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