Profound
Mid-Market Engagement Manager
$85K–$160K
New York, New York · On-site · Manager · Full-time · Posted Feb 21, 2026
- Experience
- 4–6 years; customer success, account management, or consulting experience working with mid-market customers.
About the job
Leads onboarding, adoption, and ongoing customer engagement for Profound’s AI search platform, helping mid-market customers achieve measurable outcomes.
What you'll do
- Manage a portfolio of 45–55 mid-market customers through onboarding, implementation, and ongoing success planning.
- Develop white-glove and scaled engagement strategies to strengthen customer health and deliver business outcomes.
- Partner with Account Management, Sales, Product, and Engineering to align value delivery and resolve implementation or technical challenges.
What they ask for
- 4–6 years of experience working with mid-market customers in customer success, account management, or consulting.
- Excellent communication skills, including delivering presentations and demonstrations.
- Strong analytical, critical-thinking, and project-management skills; able to own processes end to end and manage multiple initiatives.
- Experience in the search or marketing industry.
Pay
$129,600 to $138,000 USD base salary; $85K – $160K USD (compensation type not specified)
Tools
Profound platform, large language models
AI focus
Guides customers’ AI search programs and helps improve their AI visibility; develops expertise in how large language models work.
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