Profound
Strategic Engagement Manager
$106K–$177K
New York, New York +1 · On-site · Manager · Full-time · Posted Aug 9, 2026
- Location
- New York, New York
San Francisco, California - Experience
- 6–9 years working with enterprise or strategic customers in a customer success, account management, or consulting capacity.
About the job
Own strategic customer relationships and lead enterprise customers’ AI search programs, delivering measurable outcomes while advising executives and improving the Engagement team’s practices.
What you'll do
- Manage a portfolio of 5 to 10 complex enterprise customers from onboarding through measurable outcomes, including escalations and strategic business reviews.
- Advise customers on AI search strategy and coordinate with Sales, Product, Engineering, and Account Management to address needs and deliver value.
- Mentor Engagement team members and improve team playbooks, templates, and practices.
What they ask for
- Track record independently owning complex customer engagements with multiple stakeholders, executive sponsors, and competing priorities.
- Excellent communication skills, including advising, presenting to, and influencing senior and executive stakeholders.
- Strong analytical mindset and comfort working with quantitative data; strong critical thinking and project management skills.
- Experience mentoring, coaching, or informally guiding team members.
Nice to have
- Experience in the search or marketing industry.
Pay
$168,000 to $176,800 USD base salary (before variable compensation); £106,400 to £112,000 GBP base salary (before variable compensation)
AI focus
Advise customers on AI search strategies grounded in platform data and LLM behavior, and guide their AI search programs.
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