Profound
Support Engineer
$82K–$146K
New York, New York +1 · On-site · Full-time · Posted Sep 17, 2026
- Location
- New York, New York
London, England - Experience
- 1–3 years; internships, co-ops, and strong side projects count.
- Education
- CS/engineering degree, bootcamp, or equivalent self-taught background.
About the job
Provides technical customer support for Profound by investigating and resolving issues, escalating bugs, and improving support processes and tooling.
What you'll do
- Triage, investigate, and resolve customer issues; reproduce bugs, inspect logs, write queries, and escalate code-level issues with documented steps.
- Meet support SLAs, participate in on-call coverage, and communicate with customers during incidents.
- Maintain runbooks and knowledge-base articles, surface recurring issues to Product and Engineering, and improve AI-assisted triage tooling.
What they ask for
- 1–3 years of experience in technical support, customer-facing, or engineering roles; internships, co-ops, and strong side projects count.
- Technical foundation from a CS/engineering degree, bootcamp, or equivalent self-taught background.
- Comfort with or willingness to learn logs, basic queries, APIs, and web technologies including DNS, HTTP, and JavaScript.
- Willingness to participate in on-call rotations as part of a 24/7 coverage model.
Nice to have
- Interest or experience in AI, developer tools, infrastructure, or marketing technology.
Pay
$129,600 - $146,400 USD base salary (New York); £82,300 - £93,000 GBP base salary (London)
Tools
Cloudflare, Vercel, AWS, WordPress, Sanity, Contentful, DNS, HTTP
AI focus
Use and improve AI-assisted triage tooling; the company’s product uses AI data and agents for marketing research and automation.
Model-written summary · the original posting is authoritative