Profound
Technical Operations Engineer
$130K–$170K
New York, New York +2 · On-site · Full-time · Posted Oct 23, 2025
- Location
- New York, New York
San Francisco, California
Buenos Aires, Argentina - Experience
- 2 or more years in IT operations or technical support; ideally supporting engineering teams in high-growth SaaS or AI companies.
About the job
Own and improve the reliability, security, and scalability of Profound’s identity, endpoint, and IT infrastructure systems.
What you'll do
- Triage technical issues, investigate root causes, and implement automated, systematic fixes.
- Manage macOS devices, development environments, identity and access systems, and cloud support.
- Lead operational improvements in provisioning, access control, compliance, documentation, and self-service.
What they ask for
- 2 or more years of experience in IT operations or technical support.
- Experience with identity management, single sign-on, and access control using Okta.
- Expert Apple ecosystem troubleshooting and advanced Google Workspace administration, including SAML or OIDC, lifecycle automation, and SCIM.
- Cloud, networking, scripting, infrastructure-as-code, and configuration-management experience.
Pay
USD $130,000 to $170,000 base salary
Tools
macOS, Google Workspace, MDM, AWS, Okta, Mosyle, GCP, Azure
Model-written summary · the original posting is authoritative