Prolific
Strategic Customer Success Manager
$180K–$240K
Hybrid, SanFrancisco +1 · Manager · Full-time · Posted Oct 31, 2025
- Location
- Hybrid, SanFrancisco
New York, New York, United States - Experience
- 6+ years in a customer-facing strategic or enterprise customer success and/or leadership role.
About the job
Own the customer success lifecycle for frontier AI model creators, helping them realize value from Prolific’s human data platform and services.
What you'll do
- Guide customers through onboarding, adoption, consumption, expansion, renewal, and advocacy; translate research and business objectives into actionable strategies.
- Partner with customers on research initiatives, human data and feedback programs, and quality assurance benchmarks; lead business reviews and executive engagements.
- Forecast consumption, manage risks and growth opportunities, and improve success playbooks, processes, and customer-facing resources.
What they ask for
- 6+ years in a customer-facing strategic or enterprise customer success and/or leadership role.
- Experience developing strategic success plans and coordinating cross-functional work to drive customer outcomes.
- Operational rigor, including forecasting consumption to identify opportunities, mitigate risk, and measure growth.
- Strong business acumen and executive-stakeholder skills, plus a fundamental understanding of AI, machine learning, LLMs, or similar concepts.
Pay
$180,000 - $240,000 USD per annum (base salary)
Tools
Prolific’s platform, AI, machine learning, LLMs
AI focus
Supports frontier AI research through human-generated data, feedback programs, and quality assurance benchmarks.
Model-written summary · the original posting is authoritative